If your question is not listed below, please contact us directly.
What are your hours of operation?
Our website never closes – you are free to purchase 24 hours a day, 365 days a year.
If you have a query, you may contact us via email – info@n3yh.com.
Our agents will get back to you within 24-48 hours.
Our Customer Service team are available at the following times:
Monday-Friday: 08:00 to 17:00
How do I know which size to order?
On each product page, you will find a link to the Size Guide/Chart to assist you with your size selection.
Are there XS or XL sizes available?
Our size S should fit XS figures, and our size L should fit XL sizes. Our multi-way stretch fabrics allow styles to work across a range of body types/sizes. Opt to size up or down according to your fit preferences (whether it be looser fit or tighter fit).
Also check our size guide and individual product measurements to find your perfect fit.
What payment methods are available?
Payment can be made by:
PayFast
Credit Card: VISA & Mastercard
Debit Card: VISA & Mastercard (must be 3D Secure enabled)
Instant EFT through PayFast
For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.
Payment methods shown in checkout are subject to availability and limitations depending on your cart value, items, delivery location & method and prior purchase history.
Where is my order? How can I track the status of my order?
You may track your order via E-Track - track@dhl.com
Unfortunately, our customer care team doesn't have the possibility to speed up the delivery or give you more information than already provided via the tracking link.
Can I return an item?
We do not accept returns or exchanges because of hygienic reasons. Details are also available in the Terms of Service, should you need any further information.If you receive a defective item, please contact us at info@n3yh.com with details of the product and the defect.
